1. Introduction
Evo Pharmacy respects the privacy of every customer who visits our website, places an order, or contacts us for support. This Privacy Policy explains what information we collect, why we need it, and how we keep it protected.
We use customer information to process orders, arrange delivery, answer requests, and manage our services. We do not sell personal information, and we do not use it for reasons unrelated to our services.
This Privacy Policy is intended to comply with applicable Swiss data protection requirements and other privacy laws where applicable.
2. Information We Collect
We collect only the information needed to provide our services and handle customer orders properly. This may include your name, email address, phone number, shipping address, billing details, order history, and payment confirmation details.
When required for a medication order, we may also collect prescription information or other details needed to review and process the request. We may receive information directly from you when you place an order, create an account, fill out a form, contact support, or use features on this website.
We may also collect basic technical information, such as browser type, device information, IP address, pages visited, and website activity. This helps us keep the website working properly, improve security, and understand how customers use our services.
3. How We Use Customer Information
We use customer information to handle orders correctly and provide the services requested through the website. This includes processing orders, confirming payment, arranging delivery, contacting customers about their order, and answering support requests.
For medication orders, information may also be used to review prescription details, check order accuracy, and complete any verification steps required before shipment. Health-related or prescription information is used only when it is needed for pharmacy services.
We may also use basic website and technical information to protect the website, prevent misuse, fix errors, improve performance, and make the ordering process easier for customers. We do not sell customer information or use it for unrelated purposes.
4. Prescription and Health-Related Information
Some medication orders may require prescription details or health-related information before they can be reviewed or processed. This may include the prescription itself, medication strength, dosage instructions, treatment details, or other information needed to confirm that the order can be handled correctly.
This information is used only for pharmacy-related purposes, such as prescription review, order verification, customer support, and meeting applicable legal or professional requirements. We treat this type of information with extra care and limit its use to what is necessary for the requested service.
Customers are responsible for providing accurate and complete prescription information where required. If any details are unclear, missing, or incorrect, the order may be delayed, rejected, or require additional confirmation before it can be processed.
5. Payment Security
We use secure checkout systems to help protect payment details during the order process. Payment information is transmitted through encrypted connections, including SSL protection, to reduce the risk of unauthorized access.
Payment details may be checked and processed by trusted payment providers or banking partners. We use this information only to confirm payment, complete the order, prevent fraud, and resolve payment-related questions.
Customers should make sure their billing details are accurate before submitting an order. If a payment cannot be verified, the order may be delayed or cancelled until the issue is resolved.
6. Cookies and Website Tracking
This website may use cookies and similar technologies to help the website work correctly, keep services secure, and provide a smoother customer experience. Cookies are small files stored on your device when you visit a website. They may support basic functions such as loading pages, maintaining security, remembering simple preferences, enabling account access, and allowing the checkout process to work properly.
Some cookies are necessary for the website to function and cannot always be disabled without affecting how the website works. Other cookies may help us understand how visitors use the website, which pages are visited most often, whether technical errors occur, and how the service can be improved. Non-essential cookies may be used only where allowed by applicable law or with the customer’s consent where consent is required.
Cookie and tracking information is usually technical. It may include browser type, device type, IP address, approximate location, visited pages, time spent on the website, and general website activity.
We may also use tracking or security tools to help protect the website from fraud, spam, unauthorized access, misuse of forms, or suspicious ordering activity. These tools are used to support website security, improve reliability, and protect customers and our services.
You can usually manage, block, or delete cookies through your browser settings. If you choose to disable cookies, some parts of the website may not work as intended, including account features, forms, saved preferences, or checkout functions.
7. Sharing Information with Third Parties
We do not sell customer personal information. We may share customer details only when it is needed to provide our services, complete an order, protect the website, or meet legal and professional requirements.
Customer information may be shared with:
- payment providers, to confirm and process transactions;
- delivery and postal services, to ship orders to the correct address;
- pharmacy or prescription verification partners, when medication review is required;
- customer support tools, to manage messages and service requests;
- technical service providers, to maintain website security, hosting, and performance;
- fraud prevention or security services, to help detect misuse, unauthorized access, or suspicious activity;
- legal or regulatory authorities, when disclosure is required by applicable law or a valid official request.
Third parties are expected to use customer information only for the purpose for which it was provided. We aim to work with service providers that handle personal data responsibly and apply reasonable security measures.
8. Data Protection and Security
We use reasonable technical and organizational measures to help protect customer information from unauthorized access, loss, misuse, change, or disclosure. This includes secure checkout technology, encrypted connections where appropriate, protected systems, and limited access to customer data.
Access to personal, order, payment, and prescription-related information is limited to people or service providers who need it to complete a specific task, such as processing an order, arranging delivery, answering a support request, or meeting legal requirements.
We also take steps to keep the website stable and secure, including monitoring for technical problems, suspicious activity, spam, fraud attempts, and unauthorized use of forms or account features.
No website, payment system, or online service can be guaranteed to be completely secure. Customers should also take care when using the website by keeping account details private, using secure devices, and contacting support if they notice anything unusual.
9. Customer Responsibility
Customers are responsible for providing accurate and complete information when using this website or placing an order. This includes name, contact details, shipping address, billing information, prescription details where required, and any other information needed to process the request.
Customers should check their order details carefully before submitting them. Incorrect, incomplete, or outdated information may cause delays, failed delivery, payment issues, or problems with prescription verification.
Customers are also responsible for keeping account details, passwords, and order information private. If you believe your account, personal details, or payment information has been used without permission, please contact support as soon as possible.
Medication-related information should be provided honestly and carefully. Customers should not submit false prescription details, order medication for improper use, or ignore medical advice from a qualified healthcare professional.
10. Data Retention
We keep customer information only for as long as it is needed for the purpose it was collected. This may include processing orders, arranging delivery, answering support requests, keeping order records, preventing fraud, resolving disputes, and meeting legal, tax, accounting, or pharmacy-related requirements.
Some information may need to be kept for a longer period where required by applicable law or professional obligations. This can include order history, payment records, prescription-related details, customer communication, or records needed for security and compliance.
When information is no longer needed, we will delete it, anonymize it, or restrict its use where appropriate. Customers may contact support if they have questions about how long their personal information is kept or if they want to request deletion where legally possible.
11. Customer Rights
Customers may have certain rights regarding their personal information, depending on applicable privacy laws and the location where they use our services. These may include the ability to:
- ask what personal information we hold;
- request a copy of their personal information;
- correct inaccurate or incomplete details;
- request deletion where legally possible;
- limit how certain information is used;
- object to certain types of data use;
- withdraw consent where consent is required;
- contact support with privacy questions or concerns.
Some requests may be limited by legal, pharmacy, accounting, security, or order record requirements. For example, certain information may need to be kept to complete an order, meet legal obligations, prevent fraud, or resolve a dispute.
Customers can contact support to make a privacy-related request. We may need to verify the customer’s identity before making changes or sharing personal information.
12. Email Communications
We may send emails related to your order or use of our services. These messages can include order confirmation, payment updates, shipping information, support replies, prescription-related questions, account notices, or important service updates.
These emails are part of the service and may be needed to complete or manage your order. Customers should provide a correct email address and check their inbox regularly after placing an order.
If we send promotional emails, they will be optional. Customers can unsubscribe from marketing messages at any time, but order-related and service-related emails may still be sent when necessary.
13. International Orders and Data Transfer
Because Evo Pharmacy may provide services to customers in different countries, some customer information may be processed or shared outside Switzerland when it is necessary to complete an order or provide the requested service.
This may include sharing limited information with delivery partners, payment providers, pharmacy or prescription verification partners, customer support systems, website hosting providers, security tools, or other service providers involved in order processing, payment confirmation, delivery, support, website operation, fraud prevention, or legal compliance.
When customer information is transferred or processed internationally, we take reasonable steps to make sure it is handled securely and only for the purpose for which it was provided. Where required by applicable law, we use appropriate safeguards to protect personal information during international processing.
Only the information needed for the relevant service is shared or processed. We do not sell customer information, and international processing does not change our responsibility to protect personal information in line with this Privacy Policy.
14. Children’s Privacy
This website and its services are intended for adults and for customers who are legally allowed to place medication-related orders. We do not knowingly collect personal information from children, and we do not knowingly accept orders, prescription details, or service requests submitted by anyone who is not permitted to use the website.
If a parent or guardian believes that a child has provided personal information through this website, they may contact support with the relevant details. We will review the request and take reasonable steps to remove the information where appropriate and legally possible.
15. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website features, legal requirements, or the way customer information is used. When changes are made, the updated version will be posted on this page.
Customers are encouraged to review this page occasionally so they understand the current version of the Privacy Policy. Continued use of the website after an update means that the revised policy applies to future use of our services.
16. Contact Information
For questions about this Privacy Policy, personal information, or privacy-related requests, customers may contact us using the details below.
Mailing Address: Moosstrasse 13, 6003 Luzern, Switzerland
Phone:+41 41 210 55 24
Email:[email protected]